Returns Policy and Exchange Policy
SportPro+™PERFORM is made to improve your life and we back that up with our returns policy.
Want to return an item? HYT UK will accept, for return or replacement, items that are unused, unopened and in original packaging by the customer. While we hope it doesn’t come to that, we’ll make it as painless as possible with free return shipping*. For a full refund or exchange simply email firstname.lastname@example.org within 14 days from the receipt of your original order. Items cannot be exchanged or refunded after 14 days from receipt of the original order.
How to return or exchange your items:
1. Email our customer service team at email@example.com to request a Return Authorisation Form.
2. On receipt you will be sent an Authorised Returns Form.
3. Package up the items including the completed Returns Form and affix the Freepost label to the parcel.
4. Drop parcel at nearest Post Office or Post box
5. Once received and approved, refunds are credited back to your original method of payment.
6. Allow 14 days for your return to reach us and the refund/replacement to clear
* Only purchases made directly from bioticsinsport.co.uk qualify for freepost. If you purchased your product through other retailers, please consult their Returns Policy and Terms and Conditions.